Behind every watch is a watchmaker!

After-sales service is all about service. More than a name, it’s a philosophy, a concept of sales that sets Lionel Meylan boutiques apart. Once again, it’s a question of passion, of respect for the beauty of the gesture, for the meticulous work accomplished by the watchmaker in designing a watch. At Lionel Meylan, after-sales service means above all taking care of a watch so that it endures the test of time.

Immediately and on the spot

Experience is essential to guarantee optimum customer service. Whether it requires simple maintenance or more extensive repair, each watch is first examined by a watchmaker by trade. At Lionel Meylan, watchmakers from father to son, there’s nothing mysterious about the mechanics of watchmaking. We accept all watches, all brands and all problems,” explains Julien Meylan. And anything that can be done on the spot, such as changing bracelets, batteries or adjustments, we take care of on the spot.”

In terms of aesthetics, Lionel Meylan offers a wide range of quality bracelets in all colors, shapes and materials. A change that will give the watch a new style, more colorful or more sober, depending on the season or occasion. On the technical side, a watch that’s badly set, ahead of time or behind schedule can easily be put back on the right track directly at the boutique. Similarly, a maintenance service can be carried out as quickly as possible to ensure the water-resistance and overall smooth running of the timepiece.

Complete overhaul

Lionel Meylan’s watchmakers can also provide invaluable advice and coordinate with manufacturers for a complete overhaul of a timepiece. Every 4 to 6 years, it is recommended to have a watch overhauled. During the overhaul, the watch is carefully dismantled by the watchmaker, who passes the case on to the polisher, who restores it to its original lustre by reworking all the finishes. Whether polished or brushed, nothing escapes his attention.The heart of the watch is also fully inspected. A complete dismantling of the movement enables every element to be cleaned, every component to be checked, and worn parts to be replaced if necessary. When it’s time to reassemble the watch, the mechanism is meticulously oiled, and the final adjustments and checks are made.This is necessary maintenance to ensure the longevity of a mechanical watch.

A glossary of terms

Lubrication We don’t think about it enough, but just like a car engine, a mechanical movement needs lubrication to function properly. In most cases, four different oils are used in a movement. They need to be changed every four to six years. If not, they eventually congeal and dry out. This disrupts the watch’s operation and reduces the power reserve.

Water-resistance Watch gaskets are sensitive to pollution, skin acidity, perfumes and cosmetics. To guarantee perfect water-resistance, especially for use in aquatic environments, watch gaskets should be changed every two years.

Polishing During a complete overhaul in the Manufacture, polishing is systematically offered. For the timepiece, it’s a veritable rejuvenation cure, as polishing removes surface scratches and attenuates the deepest marks. But this operation is more complex than you might think. To carry it out properly, the various components of the case must be completely disassembled in order to obtain optimum polishing.

Demagnetization Magnetic fields can have an adverse effect on the operation of a mechanical watch. To avoid such situations, Lionel Meylan can carry out demagnetization at the boutique, using a special device. In the meantime, beware of the magnetic sources increasingly present in our daily lives. The magnet of a smartphone case, that of a handbag or even that of your hair dryer could be one of the many causes that disrupt the precision of your timepiece.